Terms & Conditions

Introduction

 

These terms and conditions (together with the documents referred to in it) tells you information about us and contains the legal terms and conditions on which we supply the Services and Materials to you.

In these Terms, the words “We” “Us” and “Our” refer to Bitcoin Beats Ltd.

We strongly recommend you read these Terms carefully, as they will form part of the Contract between us. Please make sure you understand them, before subscribing to the Services. Our relationship is subject to these Terms and they impose certain responsibilities upon you and they exclude or limit Our liability to you in the event of loss or damage. Please note that by subscribing to the Services, you agree to be bound by these Terms and the other documents expressly referred to in them.

By using this site and any of the free or paid educational services provided by Bitcoin Beats Ltd, you are agreeing to all of our Terms & Conditions.

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1. Definitions

 

1.1. When the following words with capital letters are used in these Terms, this is what they will mean:

Event Outside Our Control is defined in clause 12.2;

One on One Services means the seminars, Webinars and mentoring course that We are providing to you (and any Materials accompanying them),

Order your order form for the Services as set out on the document accompanying these Terms.

Materials all data, materials, information, commentary and/or advice made available to you by or on behalf of Us (whether via the Media Services, the One on One Services or otherwise).

Media Services means the online courses, webinars, newsletters, digital media services and helpdesk services that We are providing to you (and any Materials accompanying them).

Services means the One on One Services and the Media Services. Terms these terms and conditions on which we supply the Services to you.

 

1.2. When We use the words “writing” or “written” in these Terms, this will include email unless We say otherwise.

 

1.3. Words in the singular include the plural and vice versa. A reference to one gender includes a reference to the other gender and the neuter.

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2. Information about us

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2.1. We are Bitcoin Beats which is a trading name of Bitcoin Beats Ltd, a company registered in the United Kingdom under company number 13042979 and with our registered office at Kemp House, 160, City Road, London, EC1V 2NX, UNITED KINGDOM

 

2.2. Should you wish to contact us about these Terms, please do so using the following contact information:

 

2.2.1. Email: Hamilton.Gilpin@gmail.com

 

2.2.2. Telephone: +44 7444893894

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3. Our contract with you

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3.1. These are the terms and conditions on which We supply Services to you.

 

3.2. Please ensure that you read these Terms carefully, and check that the details on the Order and in these Terms are complete and accurate, before you sign the Order. If you think that there is a mistake or require any changes, please contact us to discuss. We will

confirm any changes in writing to avoid any confusion between you and Us.

 

3.3. When you sign and submit the Order to Us, this does not mean We take place as described in clause 3.4. If We are unable to supply you with the Services (for example if there is an Event Outside Our Control), We will inform you of this in writing and We will not process the Order.

 

3.4. These Terms will become binding on you and Us when We issue you with a written acceptance of an Order and when we have received payment from you (in full cleared funds) in accordance with clause 8.3, at which point a contract will come into existence between you and Us.

 

3.5. If any of these Terms conflict with any term of the Order, the Order will take priority.

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4. Changes to Order

4.1. You may make a change to the Order for Services within 14 calendar days of placing an Order by contacting Us. Where this means a change in the total price of the Services, We will notify you of the amended price in writing. You can choose to cancel the Order in accordance with clause 13.1 in these circumstances.

4.2. If you wish to cancel an Order before it has been fulfilled, please see your right to do so in clause 13.

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5. Providing services

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5.1. You may only purchase Services from us if you are at least 18 years old.

 

5.2. We will supply the Media Services to you from the date we have accepted your Order, the period will depend on the order e.g if you have purchased a 1 hour course or if you have signed up for an annual subscription this will be for a period of the pre-agreed months from the date the order is accepted. We will send you an email on the date we accept your order, Please note that some Media Services (e.g. the online courses) may not be available immediately, but will become available as you progress through and complete various stages of the Services. At the end of your purchased period, the Media Services will cease to be available to you.

 

5.3. We will contact you (via email or via telephone) to arrange the dates on which you are available to attend the One on One Services. We will provide the One on One Services to you over the pre-agreed period. At the end of the pre-agreed period, the One on One Services will cease to be available to you.

 

5.4. We will make every effort to deliver the Services on the dates we agree with you from time to time. However, there may be delays due to an Event Outside Our Control. See clause 12 for Our responsibilities when an Event Outside Our Control happens.

 

5.5. We will need certain information from you so We can provide the One on One Services, for example, dates that you are available to attend Seminars/Webinars or the dates that you are able to meet/speak with your mentor. We will contact you via email or telephone about this. If you do not, after being asked by Us, provide Us with this information, or you provide Us with incomplete or incorrect information, you acknowledge that this may prevent Us from delivering all or part of the One on One Services to you and therefore We may have to suspend/postpone delivery of all or part of the One on One Services (for example, we may have to postpone your attendance at a seminar, webinar or your meetings with your mentor). We will not be liable for any delay or non-performance of the One on One Services where you have not provided this information to Us after We have asked.

 

5.6. We may have to suspend the Services if We have to deal with technical problems. We will contact you to let you know in advance where this occurs, unless the problem is urgent or an emergency.

 

5.7. If you do not pay Us for the Services when you are supposed to as set out in clause 7, We may suspend the Services with immediate effect until you have paid Us the outstanding amounts. We will contact you to tell you this. This does not affect Our right to charge you interest under clause

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6. If there is a problem with the services

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6.1. As a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

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7. Our “three strike” policy

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We incur significant costs and expenses in arranging and providing the webinars/seminars (i.e. which form part of the One on One Services) to you, such as venue hire, catering and document copying costs. If you decide not to attend a seminar/webinar without notifying us, such costs and expenses will be wasted. Therefore, in order to minimise this wasted expenditure, we operate a “three strike” policy, as follows:

 

7.1. In respect of seminars/webinars forming part of the One on One Services that we have arranged with you as per clause 5.3 (“Booked Seminars”) if, on three occasions:

 

7.1.1. you do not notify us at least 24 hours in advance of a Booked Seminar/Webinar, that you are not able to attend that particular Booked Seminar/Webinar; and

 

7.1.2. you do not attend the Booked Seminar/Webinar on the date agreed, we may elect to refuse the supply of further Booked Seminars/Webinars to you

(which, for the avoidance of any doubt, shall not affect our obligation to provide any other of the Services to you) and refer you to an equivalent part of the Media Services.

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8. Price and payment

 

8.1. The price of the Services will be set out in Our price list in force at the time We confirm your Order. Our prices may change at any time, but price changes will not affect Orders that We have confirmed with you.

 

8.2. These prices include VAT. However, if the rate of VAT changes between the date of the Order and the date that the contract between us is formed, We will adjust the rate of VAT that you pay, unless you have already paid for the Services in full before the change in the rate of VAT takes effect.

 

8.3. You can only pay for the Services using Wix Payment services or Bitcoin. All payments are subject to authorisation by your card issuer/account provider and we will only accept your Order and a binding contract will only be formed between us:

 

8.3.1. where you have chosen to pay for the Services in full in advance (i.e. via the one off payment referred to on the Order), when we have taken payment in full in cleared funds for the Services you have ordered; or

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9. Our liability to you (YOUR ATTENTION IS DRAWN PARTICULARLY TO THIS CLAUSE)

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9.1. This clause 9, the disclaimer in clause 10 and clause 11 set out Our liability to you (including any liability for the acts or omissions of Our employees, agents, consultants and/or sub-contractors) in respect of:

 

9.1.1. any breach of these Terms, howsoever arising;

 

9.1.2. the Services, or any part of them (including any use made of them);

 

9.1.3. any representation, statement or tortious act or omission (including negligence) arising under or in connection with these Terms.

 

9.2. Nothing in these Terms limits or excludes the liability for either party for:

 

9.2.1. death or personal injury caused by negligence;

 

9.2.2. fraud or fraudulent misrepresentation; or

 

9.2.3. breach of the terms implied by sections 13, 14 and 15 of the Supply of Goods and Services Act 1982;

 

9.2.4. any other matter for which it would be unlawful for Us to exclude or limit or attempt to exclude or limit Our liability to you.

 

9.3. Subject to clause 9.2, if We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a natural, foreseeable consequence of Our breach of the Terms or Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and Us at the time we entered into this contract.

 

9.4. Subject to clause 9.2, we shall not under any circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution and/ or otherwise howsoever under any legal theory whatsoever, for any of the following losses (whether direct or indirect):

 

9.4.1. loss of profits, income or revenue;

 

9.4.2. loss of business;

 

9.4.3. depletion of goodwill and/or loss of reputation;

 

9.4.4. loss of contracts or loss of business opportunity;

 

9.4.5. loss or corruption of data or information;

 

9.4.6. payments (e.g. penalties) due to be paid/paid to any third party under any contract or arrangement;

 

9.4.7. wasted management and/or staff and/or office time;

 

9.4.8. loss of anticipated savings, nor any other special, indirect or consequential loss, costs, damages, charges or expenses suffered by the other party that arises out of or in connection with these Terms.

 

9.5. Subject to clause 9.2, Our total liability to you, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution and/or otherwise howsoever arising under any legal theory whatsoever shall in all circumstances be limited to and shall not exceed the price paid by you for the Services, calculated from the date you first notified Us of the claim in writing.

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10. Disclaimer (YOUR ATTENTION IS DRAWN PARTICULARLY TO THIS CLAUSE)

 

We aim to ensure that the content of the Services and the Materials are consistent with our current knowledge and practice. However, tax, government and investment limits are subject to change and the data and information referred to in the Services and/or the Materials should be used for illustrative and/or educational purposes only. You acknowledge and accept that:

 

10.1. All material, information and/or advice made available to you during the course of the provision of the Services or any Materials or otherwise howsoever) is provided for your information only and may not be construed as financial or investment advice or instruction. None of the Materials and/or the Services are a recommendation as to how to invest in any product, property or other investment opportunity. Nor have the Services and/or any Materials been evaluated by the Financial Conduct Authority (FCA), or any authorised Independent Financial Advisor (IFA) or any other Government or financial body in any country. The Materials do not supersede any advice given by the FCA or any authorised IFA;

 

10.2. The Services and the Materials are based on our own research and experiences. The Services and the Materials are to be used for illustrative and/or educational purposes only;

 

10.3. The Services and/or the Materials are not tailored to your personal circumstances or requirements;

 

10.4. You should not use the Materials or rely on the Services as a means for generating income, improving your investment portfolio, improving your personal finances and/or reducing/paying your debts. You should (and it is your responsibility to) consult with an IFA or other independent and appropriately qualified financial advisor BEFORE making ANY investment or financial commitment or decision (including for the avoidance of doubt, before subscribing for the Services);

 

10.5. We (nor any of our officers, employees, consultants, agents and/ or representatives) do not provide financial advice, investment advice or financial/investment services of any kind;

 

10.6. We make no promises, assurances, warranties and/or representations that the use of the Services (or any part of them) will serve to generate income, increase your wealth/capital worth, improve your investment portfolio or personal circumstances or assist with reducing/ paying your debts. We make no promises, assurances, warranties and/or representations that any of the Materials and/or the Services (or any part of them) will be fit for any particular purpose or that the Materials and/or the Services (or any part of them) will be accurate or complete;

 

10.7. The Materials and/or Services are not a substitute for the consultation and/or advice provided by your IFA or other independent and appropriately qualified financial advisor;

 

10.8. You must not rely on the Materials and/or Services as an alternative to financial/investment advice and (subject to clause 9.2) we expressly disclaim all responsibility for, and shall have no liability for, any damage, loss, expense, injury or liability whatsoever suffered by you or any third party as a result of your reliance on any Materials and/or Services we provide to you;

 

10.9. If you have any specific questions or concerns about any financial/ investment matter, you should consult your IFA or your independent and appropriately qualified financial advisor as soon as possible;

10.10. You will not delay seeking or disregard financial/investment advice or discontinue any financial/investment services you are being provided by any third party because of the Materials we provide to you or because you have subscribed for the Services; and

 

10.11. You have not purchased the Services in reliance upon any warranty, guarantee, assurance, representation, promise, statement, term or condition which is not expressly set out in these Terms and no such warranty, guarantee, assurance, representation, promise, statement or any other term or condition is to be implied whether by virtue of any usage or course of dealing or otherwise except as expressly set out in these Terms.

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11. Our responsibility for claims relating to third parties (YOUR ATTENTION IS DRAWN PARTICULARLY TO THIS CLAUSE)

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11.1. During the provision of the One on One Services, you may meet:

 

11.1.1. independent third parties who are not affiliated with us and for whom we are not responsible; and/or

 

11.1.2. our speakers, mentors, other agents and/or sub-contractors. These individuals may offer to provide or provide you with investment opportunities, investment products, business opportunities and/or networking clubs which they offer independent of us and for which we have no responsibility and which are not part of the Services (“Third Party Offerings”).

 

11.2. We do not endorse or recommend any such Third Party Offerings and, to the fullest extent permitted by law, we disclaim all and any liability for any promises, assurances, warranties and/or representations made to you by those third parties (whether express or implied) concerning any Third Party Offerings and/or any contracts they enter into with you. You are not entitled to rely on any statements, representations or assertions made by any third party claiming our sponsorship, approval or endorsement of that third party or of their Third Party Offerings. Any decision made by you to participate in or purchase any Third Party Offering: (a) is between you and that third party; (b) is made at your own risk; and (c) is not our responsibility. You agree to release and hold us (including our officers, directors, employees, servants, sub-contractors and/or agents) harmless against any claims, losses, costs, liabilities, damages and/or expenses (including professional fees and expenses) arising from or in connection with your participation in or purchase of any Third Party Offering.

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12. Events Outside Our Control

 

12.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.

 

12.2. An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, failure of Our suppliers and/or sub-contractors, or failure of public or private telecommunications networks.

 

12.3. If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:

 

12.3.1. We will contact you as soon as reasonably possible to notify you; and

 

12.3.2. Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our performance of Services to you, We will restart the Services as soon as reasonably possible after the Event Outside Our Control is over.

 

12.4. You may cancel the contract if an Event Outside Our Control takes place and you no longer wish Us to provide the Services. Please see your cancellation rights under clause 13. We will only cancel the contract if the Event Outside Our Control continues for longer than four weeks in accordance with Our cancellation rights in clause 13.

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13. Your rights to cancel and applicable refund

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13.1. Before We begin to provide the Services, you have the following rights to cancel an Order for Services, including where you choose to cancel because We are affected by an Event Outside Our Control or if We change these Terms under clause 18 to your material disadvantage:

 

13.1.1. You have a legal right to cancel your Order by no later than the end of 21 calendar days from the day of the conclusion of the contract. This means that if you change your mind or for any other reason you decide that you do not want us to provide the Services to you, you can notify us of your decision to cancel the Services;

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13.1.2. if you cancel an Order under clause 13.1.1 and you have made any payment in advance for Services that have not been provided to you, We will refund these amounts to you;

 

13.1.3. You do not have to give us a reason for exercising your right to cancel during the 21 calendar day period referred to in clause

 

13.1.1. Advice about your legal right to cancel your Order is also available from your local Citizens Advice Bureau or Trading Standards Office;

 

13.1.4. To cancel your Order, you just need to let us know that you have decided to cancel within the 21 calendar day period referred to in clause

 

13.1.1. The easiest way to do this is to send us your cancellation notice by email, fax or post, then your cancellation is effective from the date you send us the email, send us the fax or post the letter to us. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Upon cancellation, and subject to clause 13.1.5 and

 

13.1.6, we will (without undue delay and in any event within 21 days after which you inform us

of your decision to cancel) reimburse any payments received from you in connection with the said contract;

 

13.1.5. we will not start to provide the Services before the end of the 21 calendar day period unless you have expressly requested (on a durable medium, such as by email, paper or by signing the relevant section on the Order) that we start providing the Services;

 

13.1.6. if we have started to provide the Services (or any part of them) pursuant to a request under clause 13.1.5. and you exercise your right to cancel pursuant to clause

 

13.1.1, then We will charge you an amount in proportion to the Services you have received up to and including the time you informed us of your decision to cancel the Services, in comparison with the full coverage of the contract. We will tell you what these charges are when you contact us;

 

13.1.7. If we have started to provide the Services (or any part of them) pursuant to a request under clause 13.1.5, you acknowledge that you will lose the right to cancel the contract and that you will have to pay our charges in full if the provision of the Services has been fully performed within the 21 day cancellation period;

 

13.1.8. By signing and dating the Order, you are also agreeing that any 30 day period (referred to at regulation 42 in the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013) in which a contract should be completed, is not applicable and the contract period will run until the Services, as set out on the Order, have been completed review these Terms regularly to ensure you are aware of any changes we have made.

 

13.2. Once We have begun to provide the Services to you, you may cancel the contract for Services with immediate effect by giving Us written notice if:

 

13.2.1. We break this contract in any material way and We do not correct or fix the situation within fourteen days of you asking Us to in writing;

 

13.2.2. We go into liquidation or a receiver or an administrator is appointed over Our assets;

 

13.2.3. We change these Terms under clause 18 to your material disadvantage;

 

13.2.4. We are affected by an Event Outside Our Control.

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14. Our rights to cancel and applicable refund

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14.1. If We have to cancel an Order for Services before the Services start:

 

14.1.1. We may have to cancel an Order before the start date for the Services, due to an Event Outside Our Control or the unavailability of key personnel or key materials without which We cannot provide the Services. We will promptly contact you if this happens.

 

14.1.2. If We have to cancel an Order under clause 14.1.1 and you have made any payment in advance for Services that have not been provided to you, We will refund these amounts to you.

 

14.1.3. Where We have already started work on your Order for Services by the time We have to cancel under clause 14.1.1, We will not charge you anything and you will not have to make any payment to Us.

 

14.2. Once We have begun to provide the Services to you, We may cancel the contract for the Services at any time by providing you with at least 30 calendar days’ notice in writing. If you have made any payment in advance for Services that have not been provided to you, We will refund these amounts to you.

 

14.3. We may cancel the contract for Services at any time with immediate effect by giving you written notice if:

 

14.3.1. you do not pay Us when you are supposed to as set out in clause 7.

 

14.3.2. you break the contract in any other material way and you do not correct or fix the situation within 7 days of Us asking you to in writing.

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15. Intellectual property rights

All intellectual property rights in respect of the Materials and the Services remain the property of Bitcoin Beats Ltd or its licensors.

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16. How we may use your personal information

 

16.1. We will use the personal information you provide to Us to:

 

16.1.1. provide the Services;

 

16.1.2. process your payment for such Services; and

 

16.1.3. inform you about similar products or services that We provide, but you may stop receiving these at any time by contacting Us.

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17. Notices

 

17.1. Unless stated elsewhere in these Terms, all notices given by you to us must be given in writing in the English language. You can send notices to us by email at Hamilton.gilpin@gmail.com, or by post to Kemp House, 160, City Road, London, EC1V 2NX, UNITED KINGDOM. We will confirm receipt of your notice by contacting you in writing, normally by email to the email address you gave us when you submitted your order. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped with the correct postage paid and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee. If you are a consumer and exercising your right to cancel under clause 13, please see that clause 13 for how to tell us this.

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18. Our right to vary these terms

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18.1. We may update or amend these Terms from time to time. Please time when you place an Order with us.

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19. Our right not to accept orders and applicable refund

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19.1. We may decide not to accept an order from you for Services. If we do and if you have made any payment in advance for the Services, we will refund you the full amount you have paid as soon as possible.

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20. Entire agreement

20.1. These Terms constitute the entire agreement between us and they supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to their subject matter.

 

20.2. Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on anything set out in these Terms.

 

20.3. Notwithstanding any other term of these Terms, nothing in these Terms shall exclude or limit our liability for something that we

cannot exclude or limit in law.

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21. Severability

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21.1. If any of the Terms of the contract between us are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such Terms will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

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22. Other important terms

 

22.1. We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these Terms.

 

22.2. You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.

 

22.3. This contract is between you and Us. No other person shall have any rights to enforce any of its terms.

 

22.4. If We fail to insist that you perform any of your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.

 

22.5. These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts in respect of such claims or disputes. We retain the right to bring proceedings against you in your country of residence or any other relevant country.

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Privacy Policy

Your privacy is important to us. It is Bitcoin Beats Ltd's policy to respect your privacy regarding any information we may collect from you across our website, http://bitcoinbeats.net, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 1 December 2020.

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Refund Policy

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Bitcoin Beats Ltd complies with Consumer Contracts Regulations for online courses and services.

You can claim a refund within 21 days of receiving your product or service if you want to cancel. 

Did you book the course for work or personal interest?
As long as you’re a consumer, the Consumer Contracts Regulations give you the right to cancel a contract entered at a distance - for example, when you purchase a course online or over the phone.

The definition of ‘consumer’ in the Consumer Contracts Regulations is an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession.

If you’re booking a course for professional development purposes and this is close to what you do professionally already, you may not be seen as a consumer.

Here are some examples where you are unlikely to be regarded as a consumer when you book your course:

You work as a digital marketer and have booked an online course on email marketing to improve your skills
You work as a nutritionist and have booked a conference and day course on food and mental wellbeing so you can move into this area of your profession
You work as a journalist and have booked a three-day course on sports journalism to cater for a gap in your reporting knowledge
If you’re booking a course out of personal interest (which could also include you taking a course because you’re considering a career change), you will be seen as a consumer.

Here are some examples where you will be seen as a consumer booking a course:

You work as an HR administrator and have booked a two-day course on cake decorating because you enjoy it and sometimes make occasion cakes for friends and family    
You work as a lawyer and have booked an evening course on fiction writing to have fun and meet new people
You work as a GP and have booked an online course to learn beginner’s French for your holiday later this year
This guide caters for consumers wishing to cancel a course they booked at a distance.

I’ve changed my mind about the course
As a consumer, if you change your mind about a course you purchased online or at a distance, you have 21 days from entering into a service contract in which you can cancel it.

This right under the Consumer Contracts Regulations applies regardless of whether the course will be taken online or in person.

The course provider shouldn’t start providing the service before the 21-day cancellation period has ended, unless you’ve requested this, booked on last minute, or the online course is already open for you to start.

If your course starts within the 21-day period
In this instance you will still have the right to cancel, but you must pay for the value of the service that was provided to you up to the point you cancel.

For example, if you buy an online course and then change your mind within the 21-day time period, you should be refunded a proportionate sum but could be charged for any admin or materials costs and the amount of teaching time you used.

If the course is provided in full within 21 days  
The right to cancel will be lost during the cancellation period if the service is provided in full before the 21 days elapses.  

Check the terms & conditions  
The minimum cancellation period that consumers must be given is 14 days, but some course providers may choose to exceed this.

You should always check the terms and conditions in case you have longer to change your mind.

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Fulfilment Policy

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When you purchase a product or service from this site, the fulfillment process will be as follows.

For courses:

The account that purchased a product or service will be given access to week 1/2 sections of the course and will be given access to the rest of the course upon request or weekly until the entire course is accessible.

For Indicators:

The account that purchased the indicator subscription will be messaged directly via Email, Tradingview.com or Telegram. Once the consumer provides their Tradingview name, their account on Tradingview will be given invite-only access to the indicator for the subscription-specified amount of time.

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